Privacy Commitment To Clients
Your privacy and trust are at the core of all we do
Introduction To This Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you use our financial recommendation consultation services.
Our company is committed to transparency and privacy, ensuring your details are handled in line with Australian laws and industry standards.
What Information Is Collected
We may collect personal and contextual information necessary to tailor our consultation and recommendations to your needs.
Information You Provide Directly
- • Contact details, such as your name and phone number
- • Email address for appointment scheduling and summary notes
- • Written communications sent to our team
- • Any specific details about your financial preferences
- • Feedback on consultations you've attended
Information Collected Automatically
- • Usage data when you visit our website or contact us
- • Device and browser types for improved experience
- • Date and time of interactions with our service
- • General site navigation patterns
- • IP addresses collected for security purposes
How We Use Your Information
We use your information to facilitate bookings, respond to requests, and ensure consultations meet your preferences.
- • Providing and maintaining our services
- • Responding to your queries and feedback
- • Sending reminders and confirmations for sessions
- • Compiling anonymised usage trends for service improvement
- • Ensuring your privacy and data security
- • Complying with legal and regulatory obligations
- • Keeping you informed about service updates
Our Promise: Your data is safeguarded through robust privacy measures, ensuring confidentiality in every client interaction is maintained at all times.
How Personal Data Is Shared
Personal details are never sold or traded. Data may be shared only with service providers who help deliver our services and uphold confidentiality.
Trusted Service Providers
External partners only receive access to information required for their support role and must comply with strict privacy obligations.
Legal Requirements
Your data may be disclosed if required by Australian law, court order, or regulatory request.
Anonymous Trends And Analytics
User data is sometimes aggregated to monitor trends, never to identify you individually.
Your Rights Regarding Your Data
You have rights to access, correct, restrict, or delete your personal information held by us, as explained below.
- • Right to request a copy of your personal data held by us.
- • Right to request rectification of inaccurate information.
- • Right to request deletion of personal information.
- • Right to request transfer of your information to another provider.
- • Right to object to certain uses of your information.
- • Right to request restriction on processing your data.
If you have questions about your information or wish to exercise these rights, please contact us using the details in the section below.
Security Of Information
We apply measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
Technical Safeguards
- • Data encryption on stored records
- • Regular software and security audits
- • Access controls for sensitive data
- • Secure website connection protocols
Organisational Safeguards
- • Staff privacy training requirements
- • Internal privacy and data handling policies
- • Physical security at our work premises
- • Incident response plans and review
Data Retention Approach
Personal information is kept only for as long as needed to deliver services and meet lawful responsibilities.
- • Account and contact details retention
- • Consultation summary retention
- • Communication records retention
- • Sensitive information review
- • Service update record retention
Your information is reviewed and removed when no longer required or upon your request.
Transfers Outside Australia
If data is processed by international partners, adequate safeguards are applied to maintain Australian privacy standards.
- • Contractual obligations for overseas processors
- • Standard security certifications required
- • Limiting access to required information only
- • Regular review of international privacy compliance
Use Of Cookies
Cookies are used for website operation, security, and improving your experience based on your preferences.
Types Of Cookies Used
- • Cookies needed for website operation and forms
- • Cookies enhancing performance and analytics
- • Cookies for saving user preferences
- • Cookies supporting site functions and navigation
For details on managing cookies, see our Cookie Policy page.
Changes To This Privacy Policy
This Privacy Policy may be updated to reflect changes in regulations or practices. Updates will be posted on this page.
- • Notification on significant changes
- • Update notices via email if relevant
- • Effective date posted on policy
- • Deadline for changes to take effect
Your continued use of our service after notice of changes means acceptance of the revised policy.
Contacting Us About Privacy
Please contact us with questions about privacy, data practices, or your rights.
torvalentiq
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61 2 2234 5887
Email: content@torvalentiq.com
Privacy Policy last updated: October 13, 2025
Effective from: October 13, 2025